Privacy Policy

How PHG Direct collects, uses and protects your personal data.

Last updated: 24 March 2026

PHG Direct ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal data when you use our website and services.

What We Collect

We may collect the following personal data:

Name, email address, telephone number and postal address
Details of the service you require (e.g. plumbing, heating, gas work)
Postcode and property information relevant to your enquiry
Technical data such as IP address, browser type and device information
Usage data including pages visited and time spent on our website

How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiry and provide a quote for our services
To arrange and carry out plumbing, heating or gas work
To communicate with you about your booking or account
To improve our website and services
To comply with legal and regulatory obligations

We process your data on the basis of legitimate interest (responding to your enquiry), contractual necessity (providing our services), and your consent (where applicable).

Cookies

Our website uses cookies to:

Remember your preferences and improve your browsing experience
Analyse website traffic and usage patterns via Google Analytics
Deliver relevant advertising via Google Tag Manager

You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

Data Sharing

We do not sell your personal data. We may share your information with trusted third parties who assist in operating our business, including:

Payment processors for handling transactions
Analytics providers (e.g. Google Analytics)
Email service providers for communication
Engineers and subcontractors carrying out work on our behalf

All third parties are required to handle your data in accordance with data protection legislation.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote enquiries are retained for up to 24 months. Service records are retained for up to 6 years.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict the processing of your data
Request portability of your data
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.